Shipping policy

M1 Concourse Shipping Policy

Below is our shipping policy to help you understand how we handle your orders. If you have any questions, please feel free to contact us at 248-326-9999 or email us at m1@m1concourse.com.

Order Processing

Processing Time: Please allow 2-3 business days for us to process your order. Some orders make require more time to prepare based on the time of year and availability of staff members. Orders placed after 5pm will be processed on the next business day.
Confirmation: You will receive an email confirmation with tracking details once your order is on its way.

Domestic Shipping Rates and Estimates

Shipping Options
- Standard Shipping: 3-7 business days
- Shipping Regions: We ship to all U.S. states except for P.O. Boxes and APO/FPO addresses.
- Shipping Costs: Calculated at checkout based on destination and weight.
- Shipping Restrictions: We do not ship to international locations at this time.
Local Pickup
- Orders can be picked up daily from 8am to 5pm at:
  - - M1 Concourse, 25 Rapid Street, Pontiac, MI, 48341
- An email notification will be sent when your order is ready for pickup.

Returns, Changes, and Cancellations

Returns: Please refer to our Return Policy for details on how to return items.
Order Edits: Contact us within 1 hour of placing your order to make any changes.
Cancellations: Orders can be canceled within 1 hour of placement. After this period, we cannot guarantee cancellations.

Potential Service Interruptions

Please note that unforeseen circumstances, such as severe weather or carrier delays, may affect delivery times. We appreciate your understanding and will notify you of any significant delays.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track your shipment using this number. If you have any issues with tracking or if your package is lost or damaged, please contact us at 248-326-9999 or m1@m1concourse.com.