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Refund policy

Address and Contact Information:

  • Return Address: 45399 Woodward Ave, Pontiac, MI 48341
  • Phone Number: (248) 326-9999
  • Email for Returns: m1store@m1concourse.com

Return Policy:

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility:

To be eligible for a return, the item must meet the following criteria:

  • It must be in the same condition that you received it.
  • It must be unworn or unused.
  • It must have the original tags attached.
  • It must be in its original packaging.
  • You must have the receipt or proof of purchase.

How to Start a Return:

  1. Contact us at m1store@m1concourse.com to initiate your return request.
  2. Once your return is approved, you will receive a return shipping label and instructions on how to send your package.

Please send your return to the address provided above. Returns sent without first requesting approval will not be accepted.

Damages and Issues:

Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can address the issue.

Non-Returnable Items:

  • Clearance items and gift cards are non-returnable.
  • Sale items are non-returnable.

If you have questions about a specific item, please contact us.

Exchanges:

To initiate an exchange, please contact us at:

We’re here to assist you with the process. Exchanges can be made for items of equal or lesser value or for the same item in a different size.

Please reach out to us for further instructions or assistance.

Refunds:

To request a refund, please provide clear photos of the damaged or defective item. The physical item does not need to be returned to us. After reviewing the photos and inspecting the issue, we will notify you if your refund has been approved. Approved refunds will be processed to your original payment method within 15 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

We recommend considering an exchange before opting for a refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at m1store@m1concourse.com for further assistance.

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